Refund policy

Thank you for shopping at LunaGlow.

Due to the unique nature of our mystery items, custom blind scoops, and live-packing experiences, all sales are final. We do not accept returns, exchanges, or issue refunds once an order has been placed or scooped.

Why All Sales Are Final: Every mystery scoop is a customized personal experience guided by the excitement of chance. Once the shifting sands have chosen your treasures and the scoop has been made (whether live on stream or prepared individually), those items are dedicated exclusively to your journey. For this reason, we cannot accept returns or exchanges based on personal preference or "change of mind."

Damaged or Incorrect Items: Your satisfaction is our sanctuary. In the rare event that your items arrive severely damaged during transit or if there is a clear packing error, we are here to make it right.

• To be eligible for a replacement or store credit, you must contact us within 48 hours of receiving your package.

• Please email us at info@lunaglow.top with your Order Number, a clear photo of the damaged items, and a photo of the original packaging.

Cancellations: We process and prepare orders rapidly to keep up with the desert winds. Cancellations are only accepted within 2 hours of purchase, provided that your order has not yet been scooped or packed.

If you have any questions, doubts, or further requirements regarding your treasures, please do not hesitate to reach out to our team at info@lunaglow.top. We are always here to guide you.